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RESUME

Work Experience

Jun 2025 - Sep 2025

Product Engineering Intern
Equinix

  • Improved customer service provisioning workflows by developing automation features, reducing resolution time by 83% and enhancing overall customer experience.

  • Proposed and prototyped an AI-powered centralized logging and observability platform, collaborating on reporting capabilities and validating a solution projected to reduce monitoring infrastructure costs by 46%.

 

Technologies: Linux, AI, Kafka, Docker, Oracle DB, REST API, Microservices, Network Automation & Orchestration (SDN), Network Abstraction Layer

Jan 2025 – May 2025

AI Intern
Amazon Web Services (AWS)

  • Built a Generative AI-powered chatbot to improve customer self-service and enable better decision-making for cloud cost optimization.

  • Engineered datasets, evaluated LLMs, and integrated AWS cloud-spend data to build a RAG-based chatbot with a secure web UI for end-user access.

 

Major AWS Services: Amazon Lex, Amazon Bedrock, CloudFormation, S3, Amazon Titan, OpenSearch, Amazon Q, Lambda Function, EC2

June 2024 – Aug 2024

Product Manager Intern
FlyFi App

  • Conducted market research to identify feature opportunities and defined user stories, aligning product development with customer needs.

  • Launched new features and go-to-market strategies, increasing customer engagement by 25% in three months.

  • Improved customer retention by 20% by incorporating user feedback and analytics into product enhancements.

May 2021 – Apr 2022

Product Manager Associate
Nykaa

  • Defined MVPs and prioritized product roadmap for seller platform features, increasing active seller engagement by 18%.

  • Enhanced customer experience by improving product usability and reducing support tickets by 10%.

  • Partnered with stakeholders to improve seller onboarding and platform operations workflows, driving better engagement and revenue alignment.

June 2020 – May 2021

Product Analyst
The Planning Lab

  • Analyzed product adoption and feature usage to identify improvement opportunities, increasing client productivity by 10%.

  • Identified feature gaps and collaborated with product and engineering teams to improve customer experience.

May 2018 – May 2020

Product Associate
Reliance Brands Limited

  • Developed customer-facing solutions to improve operational efficiency by 12% and customer satisfaction by 7%.

  • Built Tableau dashboards to track performance metrics and provide real-time insights for leadership.

Education

Sep 2024 – May 2026

MS in Information Systems
Santa Clara University

  • Course Work:
      Java Programming
      Data Analytics with Python
      SQL & Database Design
      Software Project Management
      System Analysis & Design
      Financial Accounting
      Strategy and Management
      Cloud Computing
      Artificial Intelligence
      Machine Learning
      Marketing Analytics
     

  • Dean’s List Recipient

Aug 2010 – May 2013

Bachelor of Business Administration
Nagpur University

  • Course Work:
      Product Management
      Marketing Management
      Consumer Behavior
      Market Research & Analysis
      Business Statistics
      Financial Management
      Digital Business

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